If you are in business you probably have products and/or services that can help someone fulfil a need. Yet everyone’s needs are different.
Does your Doctor try to diagnose you and sell you a cure before he has even examined you? No. So why should you start blurting out all the benefits of your products and services before you even know which ones are relevant to the individual?
Here’s an example (which I hope makes sense!): we go shopping for a BBQ. The salesperson has a long list of benefits and starts reeling them off “blah, blah, blah”. I just want a BBQ that can cook a decent lamb roast and my husband wants one that’s easy to clean. The salesperson is still “blah, blah, blah” reeling off the benefits of this BBQ; it’s reliable, will make us the envy of the entire neighbourhood, it has this and that and whatever else. All the salesperson had to do was ask a few questions, listen to how to fulfil our needs, point out those features and sell us the damn BBQ!
Do you ask questions, and actually listen to the answers, in order to gain a clear understanding of what your customer needs? If not, maybe you should... you will be surprised what happens.




